HELP CENTER
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers. If you have a question not listed send us an email and we will get with you shortly!
Where do you service?
3 Alarm Dog Training services in the following areas Charles. Calvert, St. Marys, Anne Arundel, Prince Georges Counties, as well as Northern Virginia
Do you have a customer referral program?
If you referall a new customer once they book and complete their first service you will be sent a $50 3 Alarm Dog Training Gift Card to be used with any service.
Where is the private lessons located?
3 Alarm Dog Training is a mobile service so we come to you with the tools we need to get the job done. Sometimes it it may be needed to meet in busier public areas depending on the needs of the individual dog. If boarding or doing a board and train an address will be sent to you for drop off.
How do I maintain my dogs training?
After training sessions have been completed, you will have be sent a document on everything the dog was taught so you don’t forget. With that being said, After you book your first service with us, you have a relationship for life. Give us a call or text message with any concerns or questions you have and we can help over the phone.
What is the duration of a private training lesson?
Private lessons last a maximum of 1 hour. Normally after 1 hour most dogs will start to check out from their brains constantly working.
Is there an assessment or consultation before starting?
There will be a quick 10 min phone call before starting training to get a background of the dog, what the dog needs help with, as well as, the goals and expectations of the training.
How do I cancel a service?
Give us a call or an email 24 hours before the scheduled service to cancel and we will take care of the rest. Cancelling an appointment does not result in using one of your prepaid Private Lessons.
Is there any benefit to first time clients?
First time clients get 15% off there first service.